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Client Success Manager, RM

Skai

Skai

Customer Service
Chicago, IL, USA
Posted on Friday, May 3, 2024

Client Success Manager, RM

  • Client Success
  • Chicago, United States
  • Intermediate
  • Full-time

Description

Job Description - Retail CSM

Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai™ management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai™ to drive improved campaign performance.

The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing Retail campaigns and most importantly, a results-oriented, consultative approach to addressing client needs.

Duties and Responsibilities:

● Partner with clients to drive excellence and growth of their Amazon / Google / Walmart / Criteo / Kroger etc. marketing programs

● Continuously build expertise in the best practices of performance and app-centered marketing

● Be your client’s go-to person for all things Skai

● Onboard and train clients on how to manage their day-to-day activity on the Skai platform

● Manage frontline communication with our clients on a day-to-day basis

● Bring value to every client interaction by understanding their business and layering Skai as a pivotal partner

● Assist Client Success Directors in driving client retention, and identifying business growth opportunities

● Communicating regularly with the customer to evaluate satisfaction

● Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity

Definition of Success:

● Client Adoption of new Skai Features

● Driving collaborative YoY growth

● Regular cadence of providing client with usable marketing recommendations

● Develop strong internal and external relationships

● Increased share of wallet

Requirements

● Demonstrable growth mindset

● Strong empathy for customers and a service mindset

● 4 years work experience including time in marketing, advertising, analyst, account management, or client services roles

● B.A. or B.S. required

● 1+ years of experience running Retail advertising campaigns on Amazon / Walmart / Criteo etc.

● Microsoft Excel and other basic technical experience

● High level of comfort in deriving actionable insights from large data sets and ability to perform detailed client audits to identify client needs or workflow gaps

● Skai™ or other Retail Marketing platform experience preferred

● Agency experience preferred but not required

The annual salary range for this position is $75,000-85,000. The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process.

Equal Opportunity Employer

Skai is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Skai is an E-Verify employer.