Solutions Manager - Korea



Seoul, South Korea
Posted on Wednesday, June 26, 2024

Curious about what it’s like to work at the world’s number 1 discovery platform as a Solutions Manager? We’re glad you asked!

Taboola is seeking a Solution Manager to proactively engage with our premium clients in Korea, facilitating the integration of Taboola's digital content into their websites and mobile applications. This role focuses on providing technical support to both new and existing clients in collaboration with Taboola's business team. The Solution Manager will closely collaborate with stakeholders including clients, sales, account management, product management, R&D, and publisher service counterparts to ensure successful launches and exceptional onboarding experiences. Responsibilities include hands-on technical configuration and overseeing publisher implementations to optimize client performance, cultivating robust relationships internally and externally, and managing multiple new launch and optimization projects within stringent timelines. The position requires earning trust and respect from all stakeholders by combining technical expertise with a client-centric approach to deliver value across commercial dimensions. We are seeking candidates with strong backgrounds in web/mobile app development, coupled with project management and client-facing experience.

What skills and qualifications do I need?

For this role it is essential that you:

  • Native Korean speaker with an excellent level of English.
  • Bachelor's Degree in Information Technology or a relevant field at minimum.
  • Solid understanding of web front-end technologies including HTML, CSS, and JavaScript.
  • At least 3 years of experience in IT solution engineering, IT implementation, or IT project management.
  • Proven experience in managing relationships with both internal business units and external clients.
  • Minimum 1 year of experience in web front-end development.
  • Excellent presentation skills, with demonstrated experience in communicating technical information to both technical and non-technical audiences.
  • Experience and willingness to collaborate with global teams through remote communication methods across different time zones on a daily basis.
  • Experience in mobile app development is a plus.
  • Familiarity with the online media/advertising industry is a plus.

What will I be doing on a day-to day today basis?

As a Solutions Manager, you will perform the following:

  • Consultation and Solution Design: Listen to and advise both internal and external clients, translating their requirements into optimal technical solutions.
  • Project Planning: Define implementation scope, timelines, and ownership to provide a clear plan for stakeholders.
  • Technical Implementation and Delivery: Engage in technical configurations to ensure all deliverables meet SLA and align with business requirements.
  • Communication and Reporting: Maintain proactive communication by sharing regular status updates on Korean market activities with stakeholders.
  • Client Engagement and Support: Lead technical communications with clients, ensuring timely responses to queries through appropriate channels.
  • Issue Resolution and Follow-up: Conduct diligent troubleshooting of implementation and integration issues, escalating to support with comprehensive information and ensuring timely resolution.
  • Ownership and Accountability: Take full ownership of technical deliveries and problem investigations in the Korean market, ensuring resolutions meet expectations.
  • Client Consultation: Participate in external meetings to provide technical consultations aligned with client needs, with or without Taboola business teams.
  • Data Analysis and Optimization: Regularly analyze data to identify optimization opportunities and proactively address abnormal trends.
  • Process Adherence and Expectation Management: Ensure operational efficiency by adhering to defined processes, guidelines, and best practices. Additionally, guide both the business team and clients to comply with these protocols and minimize the use of customized solutions to enhance future scalability.

What is Taboola?

Taboola is the world’s leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web’s most innovative publisher sites, including the BBC, Axel Springer, LeFigaro, Evening Standard, NBC, USA Today and more!

Since our inception in 2007, Taboola’s team of ninja-like engineers and digital media experts has built the world’s largest and most advanced discovery platform – or “search engine just the other way around” – that provides more than a billion users each month with personalized recommendations on many of the most innovative and most visited websites on the internet.

Thousands of leading publishers (e.g. India today, Zee, NDTV) and media agencies use Taboola’s innovative technology to increase user engagement, monetize their traffic and distribute content to committed users on the web.

Today there are more than 1,400 taboolars around the world (and the number is growing) connecting users to content they might like but didn’t know existed. We have offices in New York, Los Angeles, London, Berlin, Paris, Tel Aviv, New Delhi, São Paulo, Shanghai, Tokyo and Bangkok

Sounds good, how do I apply?

It’s easy, submit your CV by clicking the “Apply” button below.

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.