2nd Level Technical Support Engineer



IT, Customer Service
São Paulo, SP, Brazil
Posted on Tuesday, February 6, 2024

Curious about what it’s like to work at the world’s number 1 discovery platform as a Technical Support Engineer? We’re glad you asked!

What is the key purpose of a Technical Support Engineer?

As a Technical Support Engineer on the Professional Services team in São Paulo, you will provide expert service to Taboola's customers, troubleshooting complex database and backend technology issues.

What skills and qualifications do I need?

For this role it is essential that you have:

  • At least one year of experience in a technical support position
  • Experience troubleshooting, SQL, Google Analytics, JavaScript, CSS/HTML, APIs and Mobile SDKs
  • Passion for developing creative technical solutions
  • Knowledge of business processes, workflows, and ability to provide structured formal documentation
  • Strong customer service skills

What will I be doing on a day-to-day basis?

As a Technical Support Engineer you will:

  • Perform in-depth troubleshooting including database analysis and reading system logs to solve complex support issues
  • Manage assigned cases to meet service agreement levels
  • Provide ongoing support and case management for top clients
  • Work with several departments across Global Support, Professional Services, R&D, Sales, and Account Management
  • Write technical notes and troubleshooting procedures to be used by the Global Support Organization
  • Develop a deep knowledge of Taboola-specific technology issues

Why Taboola?

  • If you ask our employees what they love about Taboola they will tell you that here they are able to discover their best professional self, explore where they can grow to, and learn from and together with smart and talented people.
  • We work with some of the biggest names in the business. Our partners include MSN, IstoÉ, Folha de São Paulo, R7, Editora Globo and much more.
  • Taboola São Paulo offers a generous benefit package including health insurance.

Sounds good, how do I apply?

It’s easy, submit your CV by clicking the “Apply” button below.

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.