About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.

About the Role

The Senior Director of HR Operations will be a strategic and hands-on leader responsible for overseeing our global HR operational functions, including HR Systems (HRIS), HR Data & Analytics, and core HR processes. This role is critical in building scalable, efficient, and compliant HR operations that support our global workforce. The successful candidate will leverage technology, data, and process improvement methodologies to enhance the employee experience, enable data-driven decision-making, and ensure operational excellence across the employee lifecycle.

What You'll Be Doing

Overall Leadership & Strategy:

• Develop and execute the HR Operations strategy, aligning it with the overall HR and business objectives.
• Lead, mentor, and develop a high-performing team across HR Operations, HRIS, and HR Analytics functions.
• Drive a culture of continuous improvement, operational excellence, and data integrity within the HR function.
• Collaborate closely with other HR leaders (e.g., HR Business Partners, Total Rewards, Talent Acquisition, Talent Development) to ensure seamless service delivery and integrated HR programs.
• Partner with Finance, Legal, IT, and other departments on cross-functional initiatives and system integrations.
• Manage the HR Operations budget effectively, optimizing resources and investments.

HR Operations:

• Oversee all core HR operational processes from hire to retire, including onboarding, offboarding, employee data management, leave administration, immigration and HR policy implementation.
• Ensure HR processes are compliant with all relevant federal, state, and local regulations across multiple countries.
• Develop and maintain standard operating procedures (SOPs) and process documentation for key HR operational activities.
• Focus on enhancing the employee and manager experience through streamlined and user-friendly processes.
• Manage vendor relationships for key operational services (e.g background checks, EORs, immigration)

HR Information Systems (HRIS):

• Serve as the primary owner and strategist for the HR systems roadmap in close partnership with the IS team.
• Oversee the administration, maintenance, and optimization of the core HRIS and other related HR technology platforms.
• Lead the evaluation, selection, and implementation of new HR technology solutions to support evolving business needs.
• Ensure data integrity, system security, and compliance within all HR systems.
• Manage relationships with HRIS vendors and ensure effective system support and updates.

HR Data & Analytics:

• Build and mature the HR analytics capability, establishing key HR metrics and dashboards to provide actionable insights to the business.
• Develop reporting standards and capabilities to support HR Business Partners and business leaders with workforce data analysis.
• Oversee the collection, analysis, and interpretation of HR data to identify trends, measure program effectiveness, and inform strategic workforce planning.
• Ensure data privacy and compliance with data protection regulations
• Champion the use of data to drive informed decision-making across the HR function and the organization.

Qualifications

• 10+ years of progressive leadership experience in HR Operations, HRIS, or HR Technology roles.
• 5+ years of experience managing and developing teams.
• Proven track record of successfully leading HR process improvement initiatives and implementing HR technology solutions in a global environment.
• Deep expertise in HRIS administration and optimization, experience with SuccessFactors is highly desirable.
• Strong understanding of HR data, analytics, and reporting best practices.
• Solid knowledge of HR compliance requirements across multiple jurisdictions

Skills and Competencies:

• Exceptional leadership, coaching, and team development skills.
• Strong strategic thinking and problem-solving abilities.
• Excellent project management and change management skills.
• Ability to translate complex HR data into actionable business insights.
• Superior communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
• Strong vendor management and negotiation skills.
• Ability to thrive in a fast-paced, dynamic, and global environment.
• High level of integrity and ability to handle confidential information with discretion.

Life at Riskified

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

Our Tel-Aviv team is currently working in a hybrid of remote and in-office work. We have recently moved to our new space in Tel Aviv - check it out here!

Some of our Tel Aviv Benefits & Perks:

• Equity for all employees, Keren Hishtalmut, pension
• Private medical insurance, extra time off for parents and caregivers
• Commuter and parking benefits
• Team events, fully-stocked kitchen,lunch stipend, happy hours, yoga, pilates, functional training, basketball, soccer
• Wide-ranging opportunities to volunteer and make an impact
• Commitment to your professional development with global onboarding, skills-based courses, full access to Udemy, lunch & learns
• Awesome Riskified gifts and swag!

In the News

Geektime: Riskified Goes Public

Walla!: Happy Hour at the Riskified Offices

Geektime Insider: A look at Riskified Tel Aviv

Globes: Riskified to contribute the highest amount up to date to Tmura

Globes: Riskified is among Israel’s fastest growing companies

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.