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Account Manager

Riskified

Sales & Business Development

Shanghai, China

Posted on Tuesday, June 27, 2023

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About Us

Riskified empowers merchants and shoppers to realize the full potential of eCommerce by making it safe, accessible, and frictionless. Our global team helps the world’s most-innovative eCommerce merchants eliminate risk and uncertainty from their business. Merchants integrate Riskified’s machine learning platform to create trusted customer relationships, driving higher sales while reducing costs. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for global brands and fast-growing businesses across industries, including Wayfair, Wish, Peloton, Gucci, and many more. As of July 29th, 2021, Riskified has begun trading on NYSE under the ticker RSKD.

About the Role

*This role is based in Shanghai, China

At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure that they're happy and profitable. Your clients will include some of China’s top gaming merchants, retailers, and start-ups. You'll be collaborating daily with various teams within Riskified’s Shanghai and Tel Aviv offices, including Product, Analytics, Data Science and Development.

What You'll Be Doing

Be the primary point of contact for our most-important merchants.
Build, monitor and communicate our KPIs to our clients
Conduct in-depth analysis of the most productive ways our customers can utilize Riskified’s solution, including identifying upsell opportunities.
Provide strategic analysis and critical thinking as we plan long-term expansion
Work with all other teams within the company to optimize customer experience across our portfolio
Assist new customers as they join Riskified’s platform and begin using our services

Qualifications

5+ years of experience in a client facing role, working with enterprise accounts
Superb writing and communication skills (English and Chinese)
Tech-savvy with strong analytical and technical skills
Great interpersonal skills and a team player
Problem-solver, resourceful and independent
eCommerce/FinTech background and/or experience working in a fast-growth B2B SaaS setting is strongly preferred
Bachelor's degree - preferably in a highly quantitative field
English - fluent speaker, professional reading and writing
Chinese - native

Life at Riskified

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

Some of our Shanghai Benefits & Perks:

Business Medical Insurance
11 paid holidays per year, 18 paid vacation days, and additional paid days for life events and special occasions
Reimbursement for gyms, fitness facilities, classes, or other qualified expenses
Wide-ranging opportunities to volunteer and make an impact in local communities
Commitment to your professional development with global onboarding, skills-based courses, full access to Udemy, lunch & learns
Company outings, team events, special happy hours
Fully stocked kitchen with healthy snacks, catered lunch, lunch stipend, weekly happy hours