Customer Support Training Specialist



Customer Service
Tel Aviv-Yafo, Israel
Posted on Friday, March 31, 2023

Customer Support Training Specialist

  • Customer Journey
  • Tel Aviv


We are looking for an experienced Training Specialist to join our Customer Support team who is passionate to provide a great experience to our customers.

As a Training Specialist, you will be responsible for the onboarding of new employees and the ongoing training of team members while taking part in the development of training materials for new features and processes.

The perfect candidate would be a highly motivated and skillful person, with exceptional communication, presentation, and interpersonal skills.

Our work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.

What am I going to do?

  • Collaborate with TLs and QA to identify knowledge gaps and implement solutions.
  • Schedule and lead onboarding and continuous training programs and sessions.
  • Plan and implement an effective training curriculum.
  • Create, update, and manage training materials and knowledge base articles in English.
  • Verify the accuracy of existing content through research and testing.
  • Create and maintain training curriculums within the LMS system.
  • Create and update CS policies and procedures and tailor the content for agents.


  • Minimum of 2 years of experience designing and delivering effective training programs and materials - a must.
  • Customer support experience in a large-scale company - an advantage.
  • Native-level English proficiency.
  • Experience in creating and maintaining knowledge base articles and other documentation.
  • Strong research and analytical skills with the ability to write clear and engaging content for different audiences.
  • Familiarity with learning management systems (LMS) and e-learning platforms.
  • Exceptional communication, presentation, and interpersonal skills.
  • Proactive, self-learning, and detail-oriented with excellent organizational skills.
  • “Can-Do” approach and capable of handling multiple responsibilities simultaneously.

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionately about the position and think it’ll make your life more fulfilling, we want to hear from you.

Equal opportunities

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.