Description

Come meet Datarails! We're a small (~310 employees globally) FP&A platform designed to streamline and automate data consolidation, reporting, and planning while allowing finance teams to continue using their own Excel spreadsheets and financial models. Datarails integrates with the most popular accounting software, ERPs, and CRMs to build a single source of truth, reduce risk, make informed decisions, and ensure stakeholders have the most reliable data at their fingertips!

We are hiring a Renewal Manager to build and own the renewal function at Datarails. This is a 0→1 role, meaning this person will not only execute renewals but also define, operationalize, and continuously improve the renewal motion.

The primary goal is to protect and grow recurring revenue, with a strong focus on improving Net Dollar Retention (NDR).

This position is 100% remote-based anywhere in the United States or Canada. No sponsorship or relocation assistance is available.

Must-Have Experience

• Direct renewal management experience (not just AM/CS exposure)
  
  
• Experience in a B2B SaaS / tech company
  
  
• Experience managing mid-market or enterprise renewal cycles
  
  
• Proven track record of:
  
  
• Owning renewal pipelines
  
  
• Running commercial negotiations
  
  
• Closing renewals on time
  
  

Core Competencies

1. Exceptional Organization & Operational Rigor

• Highly structured in managing pipelines, timelines, and stakeholders
  
  
• Strong CRM discipline (ideally Salesforce)
  
  
• Can independently manage high-volume, deadline-driven workflows
  
  
• Detail-oriented without losing sight of business impact
  
  

👉 This role requires someone who can build order out of ambiguity

2. Strong Negotiation Skills

• Comfortable owning commercial conversations with customers
  
  
• Able to balance customer satisfaction with revenue protection
  
  
• Experience handling:
  
  
• Pricing adjustments
  
  
• Contract terms
  
  
• Multi-stakeholder negotiations
  
  

👉 This is not a passive role — they must confidently own the number

3. High Agency & Ownership

• Self-starter who does not wait for direction
  
  
• Takes full responsibility for outcomes (not just tasks)
  
  
• Proactively identifies risks and solves problems early
  
  
• Comfortable operating in an environment with limited structure
  
  

👉 We need someone who will build the playbook, not follow one

4. Builder Mentality (0→1 Mindset)

• Experience improving or creating processes (not just executing them)
  
  
• Thinks in terms of systems, scalability, and efficiency
  
  
• Identifies gaps and implements solutions across:
  
  
• Renewal workflows
  
  
• Forecasting accuracy
  
  
• Cross-functional alignment
  
  

👉 This person should leave the function significantly better than they found it

5. Strong Cross-Functional Collaboration

• Works effectively with:
  
  
• Customer Success Managers (CSMs)
  
  
• Account Managers (AMs)
  
  
• RevOps, Finance, Legal
  
  
• Can influence without authority
  
  
• Aligns teams around retention and revenue outcomes
  
  

What Success Looks Like (6–12 Months)

• The renewal process is clearly defined, documented, and scalable
  
  
• On-time renewal rate is consistently high
  
  
• Improved forecast accuracy and pipeline visibility
  
  
• Reduction in last-minute renewals and fire drills
  
  
• Measurable improvement in:
  
  
• Gross Revenue Retention (GRR)
  
  
• Net Dollar Retention (NDR)
  
  
• Strong partnership model established with AMs and CSMs

What We Offer

• Base compensation - The target base salary range will be between $90-110k USD per year, based on multiple factors including prior experience, skills, and location. We are open to candidates with varying levels of experience.
• Meaningful equity
• US: 401(k) plan with up to 4% match
• Canada: 4% RRSP contributions
• US: Top-of-the-line healthcare (medical, vision, and dental), with 100% paid coverage for employees + generous coverage for dependents
• Canada: Extended healthcare coverage
• Parental leave
• Flexible PTO + 12 paid company holidays
• Life insurance And more!

We want to make sure everyone has an equal chance to participate and make a difference. Datarails is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Datarails’ policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.