At Aquant, we empower field service professionals to become heroes using our personalized generative AI platform, Service Co-Pilot. Using historical service data, Aquant equips service leaders, field technicians, and customer service representatives with the precise information they need when they need it—enabling them to make decisions with confidence, reduce costs, and optimize service delivery. Recognized as one of Fast Company’s Next Big Things in Tech of 2024, we are committed to providing cutting-edge AI solutions that tackle the most pressing challenges in manufacturing.

Ready to join a team that values innovation, excellence, and above all, its people? Apply today!

Responsibilities:

• Act as a trusted advisor to the clients to deliver on our commitment to exceptional business value via Aquant’s products.
• Deeply understand client’s customer service business, including business objectives, KPIs, and challenges which Aquant can help solve.
• Provide proactive business insights to improve client service organizations through analysis of their data via the Aquant platform.
• Act as an advocate for client interests, sharing customer feedback with other Aquant departments.
• Work effectively with other teams within Customer Success including Data Analytics, Data Quality and Support to ensure successful adoption and ongoing customer value.
• Work to ensure successful renewals and expansion of usage across the customer base.
• Provide timely response and resolution to all client inquiries and issues including post-Go-Live support.

The Ideal Candidate:

• 3-5 years of experience in Customer Success, Consulting, or Project Management roles working with Big Data, Analytics, or Customer Service organizations.
• Knowledge and hands-on experience with enterprise SaaS Customer Success processes and tools.
• Strong analytical skills and full proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, etc.).
• Experience in working with large, complex, multi-divisional, multi-geographical customers.
• Excellent verbal and written communication skills with the ability to relate complex technical or business concepts to clients up to the executive level.
• Proactive and comfortable working in a fast-paced and dynamic environment with the ability to quickly resolve technical challenges.
• Strong collaboration skills and an ability to work effectively across other departments and individuals to ensure the best outcomes, focused on commitment to quality and success.
• Maintains a “beginner's mind” at all times, always looking for opportunities to learn new things and innovate with products and customers.
• Passionate about using data and analytics to help customers deliver customer service excellence and drive long-term value.
• Travel requirement - up to 25%.

It's not enough to have a cool product, join us because you share our values:

These guiding values inspire every Aquant employee. They are how we operate and enable our company as a whole to have a greater impact and achieve our vision:

• Be Humble and Respectful: We are one team, where collective success is more important than individual ego. Treat your colleagues with respect and empathy, act with good intent and value everyone’s contributions.
• Be Curious: Keep learning, and asking questions to understand complex situations. Embrace new challenges. Keep an open mind, and be receptive to feedback.
• Take Ownership: Focus on achieving measurable and meaningful outcomes. Take decisive action, solve problems proactively, and take ownership for projects and results.
• Act with Integrity: Act with Integrity. Do great things while doing the right thing for your customers and colleagues.

Some of our benefits:

• We’ve got you covered: From medical, dental, vision, life, and 401k match & retirement, we’re here to support your physical, mental, and financial well-being.
• Support yourself and those you love: We offer parental leave to full-time employees across all Aquant locations.
• Vacation your way: We want to make sure you have time to meet your personal needs with generous PTO and flexible vacation planning.
• Everyone is an owner: We want everyone to feel ownership over their work and what we are building here, which is why we offer equity to full-time employees.
• Build your career: Every Aquant employee is in control of their career development with our learning stipends, tools, and training.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Aquant is committed to hiring a diverse and talented workforce. We participate in the E-Verify program to ensure that our employees are authorized to work in the United States.