Customer Success Manager
AppsFlyer
Location: Jakarta, Indonesia
Type: Full-time
Team: Customer Success
About AppsFlyer:
At AppsFlyer, we treat every challenge as a chance to learn and level up. As a global leader in mobile measurement and marketing analytics, we help marketers make smarter, faster decisions with data they can trust.
With 25 offices worldwide, we are a curious, collaborative bunch who care deeply about one thing: helping our customers win.
About the Role:
We are looking for a Customer Success Manager (CSM) to join our Indonesia team in a full-time position.
You will support a portfolio of Mid-market to Enterprise customers across different industries and work closely with Account Managers and Senior Customer Success Managers to make sure clients get real, measurable value from the AppsFlyer platform.
Day to day, you will keep customers engaged, support product adoption, and help drive long-term satisfaction and retention. You will collaborate with internal teams and learn how to connect customer goals with AppsFlyer solutions in a structured, data-driven way. Think of this role as an on-ramp into the world of MarTech, analytics, and enterprise customer management.
What You’ll Do:
- Serve as the primary point of contact for a mid-market & enterprise portfolio of customers, managing the full post-sales lifecycle from onboarding through renewal.
- Collaborate closely with Account Managers and customer stakeholders to define clear success plans and proactively lead execution.
- Analyze customer usage data, key success metrics, and platform performance to surface insights and identify areas for optimization.
- Deliver tailored training sessions, product demos, and webinars to drive adoption and engagement across customer teams.
- Act as the customer’s internal advocate—translating feedback into actionable insights for our Product, R&D, and Support teams.
- Identify opportunities for upsell and expansion by understanding evolving business needs and aligning them with AppsFlyer’s offerings.
- Lead periodic Executive Business Reviews (EBRs) with senior stakeholders to review business outcomes, product adoption, and strategic alignment.
What You Bring:
- 3-5 years of experience in Performance Marketing, Customer Success, Account Management, or related strategic client-facing roles within SaaS, AdTech, or MarTech.
- Native Indonesian and professional proficiency in English, both written and spoken.
- Exceptional communication and presentation skills, with a focus on storytelling, value articulation, and business impact.
- A proactive, solutions-oriented mindset with the ability to independently manage priorities, timelines, and relationships.
- Strong technical aptitude with an ability to engage in discussions around APIs, SDKs, deep linking, and data integration.
- High degree of self-discipline, accountability, and attention to detail in a fast-paced environment.
- A team-first attitude and experience working with cross-functional, multicultural teams, even if in a junior capacity.
Nice to Have:
- Exposure to mobile marketing, martech, or analytics platforms.
- Understanding of SDKs, APIs, or mobile attribution tools.
- Experience working with product or technical teams.
Why AppsFlyer:
- You'll join a team that values curiosity, growth, and meaningful impact.
- Our Bangkok office blends local autonomy with global collaboration.
- You’ll work with innovative customers and an experienced regional team.
- Our leadership invests in people, and your growth path is actively supported.
As a global company operating in 19 countries across 25 offices, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.