Enterprise Customer Success Manager



Customer Service, Sales & Business Development
Herzliya, Israel
Posted on Sunday, July 7, 2024

Do you believe in A personalised service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships and growth? Then you just might be the right candidate for one of our Enterprise Customer Success Manager positions.

This is an opportunity to work with our VIP clients within EMEA (Nordics, Baltics, Africa, Israel and Southern Europe) and be AppsFlyer’s eyes and ears with the clients. Get to know them and their desired business goals. Be ahead of the curve by sharing new product releases and content relevant to their business. Help them work through their challenges. Listen to their feedback to help the Product and R&D teams innovate new features. Identify and develop growth potential in their account. Ultimately, you’re there to ensure that our customers are more successful.

What you'll do:

  • Manage top tier clients’ accounts on all levels: technical, business, support, and product, and help them succeed in their goals
  • Handle new feature releases
  • Provide client feedback internally to Product and R&D
  • Provide client training and webinars
  • Help clients adopt new features
  • Identify upsell opportunities and work on customer retention
  • Work closely with Sales and Marketing to ensure our expansion in the region

What you have:

  • Advanced proficiency in written and spoken English
  • At least 3 years of experience as a Customer Success Manager in SAAS-related companies
  • Digital marketing experience. App marketing experience is a big advantage
  • Technical background and analytical experience
  • Strategic mindset and biz-dev skills
  • Ability to thrive in a fast paced & dynamic work environment
  • Willingness to travel a few times a year for clients and/or conferences

Bonus Points:

  • Product management sense/familiarity
  • Technical background on SDKs, APIs, SQL and working with Mobile Measurement Partners
  • Additional languages
  • Introduced by an AppsFlyer team member

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO